General Terms & Conditions

GENERAL TERMS AND CONDITIONS FOR HOTEL ACCOMMODATION CONTRACTS (Date: December 2018)

I. SCOPE OF APPLICABILITY

1. These Terms and Conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all other goods and services rendered by the hotel for the customer in this connection (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” comprises and replaces the following terms: accommodation, lodging, hotel, hotel room contract.

2. The prior consent in text form of the hotel is required if rooms provided are to be sublet or rented to other parties or used other than for lodging purposes, whereby section 540, para. 1, sentence 2 German Civil Code is waived insofar as the customer is not a consumer.

3. The customer’s general terms and conditions shall apply only if these are previously expressly agreed in text form.

II. CONCLUSION OF CONTRACT, PARTIES, STATUTE OF LIMITATIONS

1. The contract shall come into force upon the hotel’s acceptance of the customer’s application. At its discretion, the hotel may confirm the room reservation in text form.

2. The parties to the contract are the hotel and the customer. If a third party placed the order on behalf of the customer, then that party shall be liable vis¬àvis the hotel for all obligations arising from the hotel accommodation contract as joint and several debtor together with the customer, insofar as the h¬tel has a corresponding statement by the third party.

3. Any claims against the hotel shall generally be timebarred one year after the commencement of the general statute of limitations period.

III. SERVICES, PRICES, PAYMENT, SET-OFF

1. The hotel is obligated to keep the rooms reserved by the customer available and to render the agreed services.

2. The customer is obligated to pay the agreed or applicable hotel prices for rooms provided and for other services used. This shall also apply to the hotel’s services and outlays to third parties caused by the customer. The agreed prices shall include the respective statutory Value Added Tax. Not included are local taxes owed by the guest according to the respective local law, for example tourist tax or bed tax.

3. The hotel can make its agreement to the customer’s later request for a reduction of the number of reserved rooms, services of the hotel or the customer’s length of stay dependent upon the increase of the price for the rooms and/or for the other services.

4. Hotel invoices not showing a due date are payable and due within ten days of receipt of the invoice without deduction. The hotel shall be entitled at any time to make accumulating accounts receivable payable and due and to demand payment without undue delay. With default of payment, the hotel shall be entitled to demand the respectively applicable statutory default interest . The hotel reserves the right to prove greater damage.

5. The hotel is entitled to require a reasonable advance payment or security deposit from the customer upon conclusion of the contract in the form of a credit card guarantee, an advance payment, etc. The amount of the advance payment and payment dates may be agreed in text form in the contract. With advance payments or security deposits for package tours, the statutory provisions shall remain unaffected.

6. In justified cases, e.g. the customer’s default in payment or expansion of the scope of the contract, the hotel shall be entitled, also after the conclusion of the contract up to the commencement of the stay, to demand an advance payment or security deposit within the meaning of the above-mentioned No. 5 or an increase of the advance payment or security deposit agreed in.

7. Furthermore, the hotel shall be entitled, at the commencement and during the customer’s stay, to demand a reasonable advance payment or security deposit within the meaning of the above-mentioned No. 5 for existing and future accounts receivable from the contract, insofar as such has not already been paid pursuant to the above-mentioned No. 5 and/or No. 6.

8. The customer may only set-off or reduce or clear a claim by the hotel with a claim which is undisputed or decided with final, res judicata effect.

9. All room rates are always including breakfast.

IV. REPUDIATION BY CUSTOMER (CANCELLATION, ANNULMENT) / FAILURE TO USE HOTEL SERVICES (NO SHOW)

1. Cancellation by the customer of the contract concluded with the hotel requires the hotel’s consent in text form. If such is not given, then the price agreed in the contract must be paid even if the customer does not avail himself of the contractual services.

2. To the extent the hotel and customer agreed in text form upon a date for a cost-free cancellation of the contract, the customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of cancellation shall expire if he does not exercise his cancellation right in text form vis-à-vis the hotel by the agreed date.

3. If rooms are not used by the customer, the hotel must credit the income from renting the rooms to other parties and also for saved expenses. If the rooms are not otherwise rented, the hotel can demand the contractually agreed rate and assess a flat rate for the saved expenses of the hotel. In this case, the customer is obligated to pay at least 90 % of the contractually agreed rate for lodging with or without breakfast, 70 % for room and half-board, and 60 % for room and full-board arrangements. The customer is at liberty to show that the abovementioned claim was not created or not created in the amount demanded.

V. CANCELLATION BY HOTEL

1. Insofar as it was agreed in text form that the customer can cancel the contract at no cost within a certain time period , the hotel is entitled for its part to cancel the contract during this time period if inquiries from other customers regarding the contractually reserved rooms exist and the customer, upon inquiry thereof by the hotel, does not waive his right of cancellation.

2. If an agreed advance payment or an advance payment or security deposit demanded pursuant to Item clause III, No. 5 and/or No. 6 supra is not made even after a reasonable grace period set by the hotel has expired, then the hotel is likewise entitled to cancel the contract.

3. Moreover, the hotel is entitled to effect extraordinary cancellation of the contract for a materially justifiable cause, e.g. if -force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract; -rooms and spaces are reserved with culpably misleading or false information regarding material contractual facts, such as the identity of the customer or the purpose of his stay; the hotel has justified cause to believe that use of the hotel’s services might jeopardize the smooth operation of the hotel, its security or public reputation, without being attributable to the hotel’s sphere of control or organization; the purpose or the cause of the stay is illegal; -there is a breach of the above-mentioned Item clause I., No. 2 supra.

4. The customer can derive no damage compensation rights from justified cancellation by the hotel.

VI. ROOM AVAILABILITY, DELIVERY AND RETURN

1. The customer does not acquire the right to be provided specific rooms insofar as this is not expressly agreed in text form.

2. Reserved rooms are available to the customer starting at 3:00 p.m.on the agreed arrival date. The customer does not have the right to earlier availability.

3. Rooms must be vacated and made available to the hotel not later than12:00 noon on the agreed departure date. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time the hotel may charge 50 % of the full accommodation rate (list price)for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 100 percent). Contractual claims of the customer shall not be established hereby.The customer is at liberty to prove that the hotel incurred no or much lesser claim to use damages.

VII. LIABILITY OF THE HOTEL

1. The hotel is liable for the performance of its obligations arising from the contract. Claims of the customer for reimbursement of damages are precluded except for such which result from death, injury to body or health and the hotel is responsible for the breach of the obligation, other damage which is caused by an intentional or grossly negligentbreach of obligation and damage which is caused from an intentional ornegligent breach of obligations of the hotel which are typical for the contract. A breach of obligation of the hotel is deemed to be the equivalent to a breach of a statutory representative or vicarious agent. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum.

2. The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions. Accordingly, the liability is limited to one hundred times the room rate but, however, a maximum amount of € 3,500.00 and in deviation, for cash, securities and valuables, a maximum amount up to € 800.00. Cash, securities and valuables up to a maximum value of € 5,000.00 may be stored in the hotel safe or room safe. The hotel recommends that guests make use of this possibility.

3. Insofar as a parking space is provided to the customer in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is exchanged. The hotel assumes no liability for loss of or damage to motor vehicles parked or manoeuvred on the hotel’s property and the contents thereof, except for cases of intent or gross negligence.

4. Wake-up calls are carried out by the hotel with the greatest possible diligence. Messages, mail, and merchandise deliveries for guests shall be handled with care. The hotel will deliver, hold, and, for a fee, forward such items (on request). For the preclusion of damage claims of the customer, the regulation of the above-mentioned No. 1, sentences 2 to 4 supra shall apply respectively.

VIII. FINAL PROVISIONS

1. Amendments and supplements to the contract, the acceptance of applications or these General Terms and Conditions should be made in text form. Unilateral amendments and supplements by the customer are not valid.

2. Place of performance and payment is the location of the hotel.

3. In the event of dispute, including disputes for checks and bills of exchange, the courts at the location of the hotel’s registered office according to corporate law shall have exclusive jurisdiction for commercial transactions. Insofar as a contracting party fulfils the requirements of section 38, para. 2 of the German Code of Civil Procedure and does not have a general venue within the country, the courts at the location of the hotel’s registered office according to corporate law shall have jurisdiction.

4. The contract is governed by and shall be construed in accordance with the laws of the Federal Republic of Germany. The application of the UN Convention on the International Sale of Goods and Conflict Law are precluded. 5. Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall remain unaffected thereby. The statutory provisions shall also be applicable.

NOVINA HOTELS: December 2018

GENERAL TERMS AND CONDITIONS FOR EVENTS (Date: December 2018)

I. SCOPE OF APPLICABILITY

1. These Terms and Conditions shall apply to contracts for the rental of the hotel’s conference, banquet, and convention rooms for events such as banquets, seminars, conferences, exhibitions and presenta¬tions, etc., as well as all other additional services and goods performed/provided in connection therewith by the hotel for the customer.

2. The hotel’s prior consent in text form is required if the rooms, areas, or display cases are to be rented or sublet to a third party, or if invitations are issued for introductory interviews, sales promotions, or similar events, whereby section 540, para.1, sentence 2 German Civil Code is waived in so far as the customer is not a consumer.

3. The customer’s general terms and conditions shall apply only if this is previously expressly agreed in text form.

II. CONCLUSIONOF CONTRACT, PARTIES, LIABILITY, STATUTE OF LIMITATIONS

1. The contract shall come into force upon the hotel’s acceptance of the customer’s application. These are the parties to the contract.

2. If the customer/ordering party is not the event organizer itself, or if a commercial agent or organizer is being used by the event organizer, then the event organizer shall be liable together with the customer as joint and several debtors for all obligations arising from the contract, insofar as the hotel has received a corresponding statement of the event organizer.

3. The hotel is liable for the performance of its obligations arising from the contract. Claims of the customer for reimbursement of damages are precluded except for such which result from death, injury to body or health and the hotel is responsible for the breach of the obligation, other damage which is caused from an intentional or grossly negligent breach of obligation and damage which is caused from an intentional or negligent breach of obligations of the hotel which are typical for the contract. A breach of obligation of the hotel is deemed to be the equivalent of a breach by a statutory representative or vicarious agent. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon know ledge thereof or upon the customer’s objection without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible dam¬age at a minimum. In addition, the customer shall be obliged to notify the hotel in due time if there is a possibility that extraordinarily extensive damage may be incurred.

4. All claims against the hotel shall be generally time-barred one year after the statutory commencement of the contract.

III. SERVICES, PRICES, PAYMENT, SET-OFF

1. The hotel is obligated to render the services ordered by the customer and agreed upon by the hotel.

2. The customer is obligated to pay the hotel’s prices agreed or the customary hotel’s prices for such services or other services utilized. This shall also apply to services and expenses of the hotel to third parties caused by the customer, in particular, also for claims of copyright exploitation companies. Value¬ added tax as required by law is included in the agreed prices.

3. Hotel invoices not stating a due date are payable and due in full within ten days of receipt. The hotel shall be entitled at any time to make accumulating accounts receivable payable and due and to demand pay¬ment without undue delay. With default of payment, the hotel shall be entitled to demand the respectively applicable statutory default interest. The hotel reserves the right to prove greater damage.

4. The hotel is entitled, at the date of the conclusion of the contract, to require a reasonable advance payment or security deposit in the form of a credit card guarantee, an advance payment, etc. The amount and payment date of the advance payment may be agreed in text form in the contract.

5. In justified cases, e.g. the customer’s default in payment or expansion of the scope of the contract, the hotel shall be entitled, also after the conclusion of the contract up to the commencement of the event, to demand an advance payment or security deposit within the meaning of the above-mentioned No. 4 or an increase of the advance payment or security deposit agreed in the contract up to the total agreed remu¬neration.

6. The customer may only set-off or clear a claim of the hotel with a claim which is undisputed or decided with final, res judicata effect.

IV. REPUDIATION BY THE CUSTOMER (CANCELLATION, ANNULMENT)

1. Cancellation by the customer of the contract concluded with the hotel requires the hotel’s consent in text form. If such agreement is not given, then the agreed room rate from the contract as well as the ser¬vices caused to be performed by third parties shall also be paid in any case in the event that the cus¬tomer does not avail himself of the contractual services and rental to a third party is no longer possible.

2. Insofar as the hotel and the customer have agreed in text form to a date for a cost-free cancellation of the contract, the customer may cancel the contract up to that date without triggering payment or reim¬bursement claims by the hotel. The cancellation right of the customer shall dissolve if he does not exer¬cise his cancellation right in text form by the agreed date.

3. If the customer cancels between the eighth and fourth week prior to the date of the event, the hotel shall be entitled to charge – in addition to the agreed rent – 35 percent of lost food sales (70 percent of food sales for any later cancellation).

4. Food sales are calculated using the following formula: agreed menu price x the number of participants. If no price had yet been agreed for the menu, then the least expensive three-course menu in the current set of event offerings shall apply.

5. If a seminar flat rate per participant has been agreed, then the hotel shall be entitled to charge, with a cancellation between the eighth and fourth week prior to the date of the event, 60 percent of the seminar flat rate x the agreed number of participants (85 percent for any later cancellation). 6. The deduction of saved expenses is taken into account with No. 3 to No. 5 supra. The customer shall be free to prove that the above-mentioned claim w as not created or not created in the demanded amount.

V. CANCELLATION BY THE HOTEL

1. Insofar as the cost-free right of cancellation by the customer within a certain time period has been agreed in text form, the hotel shall be entitled to cancel the contract itself with in this time period if inquir¬ies of other customers for the contractually booked event rooms exist and the customer, upon inquiry by the hotel, does not waive his right of cancellation.

2. Should an agreed advance payment or an advance payment or security deposit demanded pursuant to Item clause III, No. 4 and/or No. 5 not be paid, also after the expiration of a reasonable subsequent pay¬ment period fixed by the hotel, then the hotel shall also be entitled to cancel the contract.

3. Furthermore, the hotel is entitled to extraordinary rescission of the contract for justifiable cause, e.g. if -force majeure or other circumstances beyond the hotel’s control render fulfillment of the contract impossible; – events or rooms are booked culpably using misleading or false information regarding material con¬tractual facts, such as the identity of the customer or the purpose of his stay; -the hotel has good reason to assume that the event might jeopardize the hotel’s smooth opera¬tions, security, or public reputation without these being attributable to the hotel’s sphere of domin¬ion or organization; -the purpose or the cause of the stay is illegal; -there is a breach of Item clause I., No. 2 supra.

4. Upon justified cancellation by the hotel, the customer shall have no claim to reimbursement of damage.

VI. CHANGES IN NUMBER OF PARTICIPANTS AND TIME OF EVENT

1. If the number of participants changes by more than five percent, the hotel must be informed at the latest five business days before the start of the event. Such change must be approved in text form by the ho¬tel.

2. A reduction in the number of participants of no more than five percent by the customer shall be acknowledged by the hotel in its charges. For changes exceeding this amount, the originally agreed num¬ber of participants minus five percent will be used. The customer shall have the right to reduce the agreed price by the expenses saved by him as proved due to the reduced number of participants.

3. If there is an upward change, charges will reflect the actual number of participants.

4. If the number of participants changes by more than 10 %, the hotel shall be entitled to re-determine the agreed prices and to exchange the confirmed room reservations unless this is unreasonable for the customer.

5. If the event’s agreed starting or ending times change and the hotel agrees to such deviations, the hotel may reasonably charge for the added cost of stand-by service, unless the hotel is at fault.

VII. BRINGING OF FOOD AND BEVERAGES

1. The customer may not bring food or beverages to events. Exceptions must be agreed in text form with the hotel. In such cases, a charge w ill be made to cover overhead expenses.

VIII. TECHNICAL FACILITIES AND CONNECTIONS

1. To the extent the hotel obtains technical and other facilities or equipment from third parties for the customer at the customer’s request, it does so in the name of, with power of attorney and for the ac¬count of the customer. The customer is liable for the careful handling and proper return of the equipment. The customer shall in¬demnify the hotel against all third-party claims arising from the provision of the facilities or equipment.

2. Consent in text form is required for the use of the customer’s electrical systems on the hotel’s electrical circuit. The customer shall be liable for malfunctions of or damage to the hotel’s technical facilities caused by using such equipment, to the extent that the hotel is not at fault. The hotel may charge a flat fee for electricity costs incurred through such usage.

3. The customer is entitled to use his own telephone, fax, and data transfer equipment with the hotel’s consent. The hotel may charge a connection fee.

4. If suitable hotel equipment remains unused because the customer’s own equipment is connected, a charge may be made for lost revenue.

5. Malfunctions of technical or other equipment provided by the hotel will be remedied promptly whenever possible. To the extent the hotel was not responsible for such malfunctions, payment may not be with¬held or reduced.

IX. LOSS OF OR DAMAGE TO PROPERTY BROUGHT IN

1. Customer shall bear the risk of damage or loss for objects for exhibit or other items including personal property brought into the event rooms/hotel. The hotel assumes no liability for loss, destruction, or damage to or of such objects, also not for property damages, with the exception of cases of gross negligence or intent on the part of the hotel. Excepted here from are cases of damage caused as a result of death, injury to body or health. In addition, in all cases in which the safekeeping represents an obligation typical for a contract due to the circumstances of the individual case, release from this liability shall be prohibited.

2. Decorations brought in must conform to the fire protection technical requirements. The hotel is entitled to require official evidence thereof. Should such proof not be given, then the hotel shall be entitled to re¬move materials already brought in at the cost of the customer. Due to the possibility of damage, the hotel must be asked before objects are assembled or installed.

3. Objects for exhibit and other items must be removed immediately following the end of the event. If the customer fails to do so, the hotel may remove and store such at the customer’s expense. If the objects remain in the room used for the event, the hotel may charge a reasonable compensation for use for the period that they remain there.

X. CUSTOMER’S LIABILITY FOR DAMAGE

1. Insofar as the customer is a business owner, it shall be liable for all damage to buildings or furnishings caused by participants in or visitors to the event, employees, other third parties associated with the cus¬tomer and the customer itself.

2. The hotel may require the customer to provide reasonable security (e.g., insurance, security deposits, sureties).

XI. FINAL PROVISIONS

1. Amendments and supplements to the contract, the application acceptance, or these General Terms and Conditions should be made in text form. Unilateral amendments and supplements by the customer are invalid. 2. Place of performance and payment is the location of the hotel.

3. In the event of litigation, the courts at the location of the hotel’s registered office according to corporate law shall have exclusive jurisdiction for commercial transactions, including disputes regarding checks and bills of exchange. To the extent a party fulfils the requirement of the German Code of Civil Proce¬dure, section 38, para. 2, and does not maintain a general domestic venue, the courts at the location of the hotel’s registered office according to corporate law shall have exclusive jurisdiction.

4. The contract is governed by and construed in accordance with German law . The application of the UN Convention on the International Sale of Goods and the Conflict Law are precluded.

5. Should individual provisions of these General Terms and Conditions for Events be invalid or void, the validity of the remaining provisions shall remain unaffected thereby. Moreover, the statutory provisions apply.

NOVINA HOTELS: December 2018

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