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Datenschutzerklärung

Privacy policy overview

General information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can identify you personally. Detailed information on the subject of data protection can be found in our privacy policy listed under this text.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. The contact details can be found in the imprint of this website.

How do we collect your data?

Your data will be collected, on the one hand, with information that you may provide us with. For example, this could be data that you enter in a contact form.

Other data is collected automatically when visiting the website through our IT systems. These are primarily technical data (e.g., Internet browser, operating system or time of the page impression). The collection of this data is done automatically when you enter our website.

What do we use your data for?

Part of the data is collected in order to ensure an error-free provision of the website. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to obtain free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction, blocking or deletion of this data. For this purpose and for further questions about data protection, you can contact us at any time to the address given in the imprint. Furthermore, you have the right of appeal to the responsible controlling institution.

You also have the right to request that the processing of your personal data be limited under certain circumstances. Details can be found in the data protection declaration under the heading "Right to restrict processing".

Analysis tools and third-party tools

When you visit our website, your online behaviour can be statistically evaluated. This happens mainly with cookies and with so-called analysis programs. The analysis of your online behaviour is usually anonymous and it cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you about the possibilities of objection in this privacy policy.

General information and mandatory information

Data privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, diversified personal data will be collected. Personal information is information that personally identifies you. This privacy policy explains what sort of information we collect and what we use it for. It also explains how and for what purpose this happens.

Please, note that data transmission over the Internet (e.g., when communicating via e-mail) may have security issues. A complete protection of the data from access by third parties is not possible.

Note to the responsible body

The responsible party for data processing on this website is:

Frau Aylin Simsek
Südwestpark 5
90449 Nürnberg

Telephone: 0911 - 670 60
E-mail: sales@novina-hotels.com

Responsible party: any natural or corporate entity which alone or jointly with others decides on the purposes and means of processing personal data (such as names, e-mail addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You can revoke an existing consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by it.

Right to object to the collection of data in special cases and to direct advertising (art. 21 GDPR)

If the data processing is based on Article 6, § 1, lit. e or f of the GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which the processing relies can be found in this data protection declaration. If you file an objection, we will no longer treat your personal information in question, unless we can prove valid legitimate reasons for processing that exceed your interests, rights and freedoms or the processing serves to enforce, exercise or defend legal claims (Objection pursuant to Article 21, § 1 of the GDPR).
If your personal data are processed for direct marketing purposes, you have the right to object to its processing at any time for the purposes of such advertising; this also applies to profiling to the extent that it is linked to such direct advertising. If you object, the user's personal data will no longer be used for direct marketing purposes (objection pursuant to Article 21, § 2 of the GDPR).

Right of appeal to the responsible controlling institution

In the event of an infringement of the GDPR, the persons concerned have the right to file a complaint with a supervisory authority, in particular, in the Member State in which they habitually reside, in the workplace or in the place of the alleged violation. The right of complaint does not affect other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process on the basis of your consent or in fulfilment of a contract, submitted to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done within technical reach.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as a site operator. You can recognize an encrypted connection by changing the address line of the browser from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is enabled, the data you submit to us can not be read by third parties.

Disclosure, blocking, deletion

You have the right to free information on your stored personal data, its origin and recipient and the purpose of its processing and, if necessary, a right of rectification, blocking or deletion of this data. For further information on personal data, you can contact us at any time at the address given in the imprint.

Right to restriction of processing

You have the right to request the limitation of the processing of your personal data. You can contact us at any time at the address indicated in the legal notice. The right to limit processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the examination, you have the right to request that we restrict the processing of your personal data.
  • If the processing of your personal data happened/happens illegally, you can request the restriction of the data processing instead of the cancellation.
  • If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deleted.
  • If you have lodged an objection under Art. 21 § 1 DSGVO, a weighting to your interests and ours must be made. If it has not yet been determined whose interests predominate, you have the right to demand that the processing of your personal data be restricted.
    If you have limited the processing of your personal data, these – apart from their storage – can only be obtained with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of public interest important to the European Union or a Member State.

Objection against advertising mails

The use of the contact information that is published in the context of the imprint obligation for sending unsolicited advertising and information materials is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, e.g., through spam e-mails.

Data collection on our website

Data processing (customer and contract data)

We collect, process and use personal data only to the extent that they are necessary for the reasoning, content design or modification of the legal relationship (inventory data). This is done on the basis of Article 6, § 1, lit. b of the GDPR, which allows data processing to fulfil a contract or pre-contractual measures. We collect, process and use personal data on the use of our website (usage data) only to the extent that this is necessary to enable the user the claim for making use of the service or for charging them.

The collected customer data will be deleted at the end of the order or at the end of the business relationship. The retention periods established by law remain unaffected.

Server log files

The provider of the website automatically collects and stores information in so-called server log files which your browser automatically transmits to us. These are:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessed computer
  • Time of the server request
  • IP address

A compilation of this data with other data sources will not be made.

These data are recorded on the basis of Article 6, § 1 lit. f of the GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website: for this purpose, the server log files must be registered.

Cookies

The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow them only in individual cases; their acceptance for certain cases or their general exclusion as well as the enabling of their automatic deletion when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies required to carry out the electronic communication process or to provide certain functions desired by you (e.g., shopping cart function) are processed on the basis of Article 6, Section 1 of the GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (such as cookies for analysing your surfing behaviour) are stored, they will be treated separately in this privacy policy.

Analysis tools and advertising

Google Analytics Remarketing

Our websites use the Google Analytics Remarketing features in connection with the cross-device features of Google Ads and Google DoubleClick. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

This feature allows the Google Analytics remarketing ad groups to be linked to the cross-device features of Google Ads and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been customized based on your previous usage and browsing behaviour on one end device (e.g., cell phone) may also be displayed on another of your end devices (e.g., tablet or PC).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, the same personalized advertising messages can appear on any device you sign in to with your Google Account.

To support this feature, Google Analytics collects Google-authenticated IDs of users who are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.

The aggregation of the collected data in your Google Account is based solely on your consent, which you may submit or revoke on Google (Article 6, Section 1 of the GDPR). For data collection operations that are not merged into your Google Account (e.g., because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6, Section 1 of the GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.

For more information and privacy policy, read Google’s privacy policy here: https://www.google.com/policies/technologies/ads/.

Google Ads and Google Conversion-Tracking

This website uses Google Ads. Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

As part of Google Ads, we use the so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies lose their validity after 30 days and are not used for the personal identification of the users. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this website.

Each Google Ads customer receives a different cookie. These can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for Ads advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie through its internet browser under “User Preferences”. You will not be included in the conversion tracking statistics.

The storage of "conversion cookies" and the use of this tracking tool are based on Article 6, § 1, lit. f of the GDPR. The website operator has a legitimate interest in analysing user behaviour to optimise both its website and advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing takes place exclusively on the basis of Article 6, § 1, lit. a of the GDPR; consent can be revoked at any time.

For more information about Google Ads and Google Conversion Tracking, read Google’s privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and allow them only in individual cases; their acceptance for certain cases or their general exclusion as well as the enabling of their automatic deletion when closing the browser. Disabling cookies may limit the functionality of this website.

Advertising effectiveness determination

Call-Tracking

Each phone number provided on our website can be a so-called call tracking number, where date, time, answered calls, call duration and phone number of both ends are recorded, saved and forwarded to RegioHelden GmbH and to us in order to determine the effectiveness of the ad. The phone number individually modified for the customer and reproduced in the ad is not linked to monitoring the user's individual use behaviour but depends only on multiple or specific keywords used in the search.

The cookies used to display the individual number are the so-called "First-Party Cookies". The website that is accessed is informed only by a cookie which phone number should be displayed to the user. It is like a default setting for a website's language, colour or other features. Tracking on multiple pages of user behaviour is not possible; therefore, it won't be undertaken.

No user consent is required, as these are not "Third-Party Cookies" and tracking cookies. The telephone number output is not linked to the usage behaviour of individual visitors, but to the ads displayed.

Contact Form

The data entered in the contact form is processed in accordance with Description in section 3 exclusively on the basis of the user's consent (Art 6 § 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation.
The individually named contact form is not linked to monitoring the user's individual user behaviour but depends only on some or more keywords used in the search.

The cookies used to display the individual number are the so-called "First-Party Cookies". The website that is accessed is informed only by a cookie which phone number should be displayed to the user. It is like a default setting for a website's language, colour or other features. Tracking on multiple pages of user behaviour is not possible; therefore, it won’t be undertaken.

No user consent is required, as these are not "Third-Party Cookies" and tracking cookies. The output of the contact form is not related to the usage behaviour of individual visitors, but to the advertisements placed. If the user fills in the contact form, they must give their explicit and voluntary consent before sending the data; therefore, before starting the data processing by opt-in. Only then will the data specified (with source) in the contact form be sent to the person responsible.

Booking Expert

For the online booking we use the booking solution of Booking Expert (Nexteam S.r.l. Via San Francesco d'Assisi, 33 66100 - Chieti Scalo (CH)) on our website. If you book online, you will be redirected to Booking Expert. The privacy policy of Booking Expert can be found at https://www.bookingexpert.com/en/privacy

TrustYou

We use the functions of TrustYou GmbH (TrustYou GmbH, Steinerstraße 15, 81369 Munich) on our website. TrustYou collects and analyses guest reviews, questionnaires and social media posts on the Internet. The ratings generated by TrustYou are an efficient way for us to improve our service. With the service of TrustYou you get the best overview of what guests say about your hotel. Evaluations that you pass on to TrustYou will be received and saved there. For more information, please see TrustYou's privacy policy at https://www.trustyou.com/downloads/privacy-policy.pdf

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